Shipping, Refund, and other Policies

• All our sweets are handcrafted, therefore the shape, size, availability and color are subject to change.
  
  
• Pictures on this site are actual pictures of our products.
  
  
• We ship most orders within 2 business days of receipt of payment.  Shipments may be delayed due to inventory, shipping and weather issues.  If you wish to have any special shipping instruction please say so at the bottom of the page when you pay for the order online. 
  
  
• We cannot take any responsibility of the shipment in transit(theft or damage) after it has left our facilities. 
  
  
• If there is any issue with any order, we will attempt to contact through your phone and email contact info provided by you.  If none is provided your order may not be shipped if there is a problem.
  
  
• We only accept orders to be shipped in the contiguous USA.
  
  
• Refunds:  Due to the perishable nature of the order we will no longer be accepting returns.  Once you have ordered, you will be billed and sent the product.  If there is a mistake in the order from our side, we will compensate for that.
  
  
• All items that have been noted as needing to be shipped via UPS Next Day Air, MUST be shipped via UPS Next Day Air.
  
  
• Actual shipping charges are calculated based on your zip code, and $1.50 packaging and handling fee is added.
  
  
• Avoid Sweet Orders on Thursday or Friday, we don't want UPS to keep sweets onver the weekend in their storage or on the truck.
  
  
• Avoid mixing Juicy and Dry Sweets
  
  
• Fresh Bengali Sweet and Motichoor Laddoo are very soft and may break during shipping.
  
  
• It is customers responsibility to provide proper shipping  address, phone and email address, improper information my delay the shipment or may not be delivered by UPS.
  
  
• Shipping Days: The day we ship your order from our store is not counted by UPS. No Delivery is either picked or delivered to you on weekends and holidays.
  
  
• Order Sweets on Commercial Address to save $1.50 in shipping cost.
  
  
• Your personal information collected at this site is not sold or disclosed to anyone outside.
  
  

Bengali Sweet House TM
(Division of Kusum Foods Inc.)